Customer Experience

Should You Put a Phone Number On Your Site?

A great deal has been written about whether in the internet age, your business should have a phone number on your website or not.

On one hand, having a phone number can increase the trustworthiness of your website, help sell potential customers who aren’t comfortable buying online, and allow customers to easily contact support.

The flip side? Phone support costs money.

Many anecdotes support both strategies, but we should be asking, “where’s the data?”

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How To Create Customer Personas With Actual, Real Life Data

When was the last time you took a long hard look at what makes your customer base tick?

Think customer personas – those detailed representations of the different segments of your target audience. Fueled by data driven research that map out the who behind the buying decisions of your products or services, customer personas can help inform everything from more effective copy to product development.

If you answered “it’s been awhile” or “never,” you need to keep reading.

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