A good conversationalist knows that asking closed-ended questions is no way to make real friends.
Similarly, in marketing research, there are certain limitations inherent to closed-ended questions.
A large part of landing page optimization is focusing your visitors’ attention on what matters.
There are many design theories on how exactly to do that. Most will include using what is known as a visual cue to direct attention towards a desired object.
“It’s tough to make predictions, especially about the future.” – Yogi Berra
Digital marketing moves at a fast pace. One year something works, and the next year it is obsolete.
Similarly, conversion optimization moves quickly. Sure, there are some core skills that seem foundational and everlasting, but year to year there are also some new skills that crop up.
What are the skills someone should invest in learning if they want to be a top 1% optimization expert in 5 years? What should they learn today?
What are the industry and technology trends that are fueling the need for these skills?
As conversion optimization continues to mature and become adopted by more organizations, it’s always interesting to see how companies are approaching growth and optimization. Especially, for me, in the tech startup space, as these companies often live and die by data, and tend to build their organizations around experimentation.
LawnStarter is one such company, so we sat down with their CTO, Jonas Weigert, to learn about how they experiment across their product and communication and how they deal with optimization as a company.
Session replays are a common conversion research technique. And they can provide a lot of value.
Still, the process is amorphous. I haven’t seen a structured way to approach session recordings other than just sitting down to watch a bunch of them and inferring your qualitative findings, somehow lopping them into the rest of your research stack.
But what if there were a better way?
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Customers don’t usually see one ad and then click over to purchase.
In reality, the path is much more complex, and usually includes various marketing channels – organic and paid search, referral, social media, television.
But if you’re a rigorous and data-driven marketer, the question has to cross your mind: how much credit can I give each channel for this conversion?
No one ever said optimizing any website is easy. But at least if you’re working on an eCommerce site, you have clear metrics to hit. You have goals on which (probably) everyone agrees.
But what if you’re an analyst, optimizer, or digital marketer and working on a site without a clear conversion?