CXL - All Things Data-Driven. Conversion Optimization Blog

How to Argue

Here’s a common phrase that perhaps you’re familiar with: “Don’t raise your voice, improve your argument.”

As an optimizer, you’re in the business of arguing. You’re constantly arguing with your visitors about whether they should leave their email or not, buy something or not.

Improving your argument, even just a little bit, can have a huge impact on your conversion rate. That’s where rhetoric and persuasion come in.

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Jonas Weigert on A/B Testing Beyond the Landing Page (Q&A)

As conversion optimization continues to mature and become adopted by more organizations, it’s always interesting to see how companies are approaching growth and optimization. Especially, for me, in the tech startup space, as these companies often live and die by data, and tend to build their organizations around experimentation.

LawnStarter is one such company, so we sat down with their CTO, Jonas Weigert, to learn about how they experiment across their product and communication and how they deal with optimization as a company.

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How Users Read the NYTimes Website – 2004 vs. 2016 [Original Research]

We found an interesting, and rather old, eye-tracking study from 2004 and decided to try to replicate a part of it to see how it works today.

This study, conducted through CXL Institute, involved eye-tracking a couple homepages of the New York Times, one from this year, 2016, and one from 2004. Our primary goal wasn’t the comparison to the old study, rather it was to see what were the ‘priority viewing areas’ for how people process a news site and to see if ‘today’s users’ process the contemporary design differently than one from more than a decade ago.

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Web Accessibility

What if you found out you are, at best, only optimizing your site for 81% of the people who might possibly visit it?

Whether you’ve spent years perfecting your site’s usability or are just getting started, you’d want to know about that other 19%, right? That 19% represents millions and millions of people with disabilities who can’t access or engage with sites in the traditional way.

That’s where web accessibility comes in, opening you up to conversion opportunities you didn’t even know you were missing out on.

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Live Course: Google Tag Manager Fundamentals

Announcing our next live online course: Google Tag Manager Fundamentals with Chris Mercer.

Learn GTM to 10x your effectiveness as a marketer
by giving you power and control over your data measurement.

Our 4-week, 8 live class intensive training program will give you

  • A knowledge of how to use Google Tag Manager to deploy third party tracking scripts.
  • The power to set up tracking without having to rely on a developer.
  • A system you can immediately use to make sure all of your tags (HotJar, Optimizely, Mixpanel, etc.) stay organized.

The course starts January 24th.

Full info and enrollment here

Internal Promotions vs Third-Party Banner Advertisements [Original Research]

We were asked recently about the effects of using internal promotions (e.g., a discounted product sold within the site) vs. third-party (from an outside business) banner advertising on web site clarity and visitor perceptions.

Our first study used the five-second test to examine whether ads on website homepages distract visitors from understanding a site’s purpose. This follow-up study looks for differences in user perceptions between ad types: internal promotions versus third-party ads.

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Product Filters

Discoverability and findability are two important terms that optimizers should be familiar with.

Discoverability is when you find the perfect book, even though you were not necessarily looking for it. Findability is when you find the exact book you were looking for, even if all you knew about it was the author’s last name.

eCommerce product filtering, when done right, can solve both issues.

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The Battle of the Brand: CRO vs. Branding

Math.

It’s cold. It’s undeniable. It’s absolute. It’s infallible.

Or is it?

As CROs we tend to boil the world of human behavior, intent, and action into neat rows in a spreadsheet. We weave our assumptions together with formulas in order to break down complex interactions into absolute spreadsheet cells valued by the number of the digits they contain.

It’s math. We can’t be wrong!

But we are wrong. We’re wrong a lot. Our entire existence is built around being wrong.

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How Distracting are Banner Advertisements on Home Pages? A Case Study

We were recently asked about the effects of ads on website clarity and visitor perceptions.

So we conducted a study through ConversionXL Institute that explores ad distraction by looking at the effects of banner ads on message communication, performing five-second tests on the same site with increasing numbers of ads.

A follow-up test will look for differences in user perceptions in a case study between internal promotions vs. third-party advertisements.

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