User Experience & Persuasive Design

How does the site make you “feel”?

Is it enjoyable to navigate. Does it feel seamless & fun? Does it just work?

These are just some of the many little things that go into user experience.

This is an archive of the best stuff on ConversionXL on User Experience & Persuasive Design.

The Scrappy Entrepreneur's Guide to Usability Testing

Usability testing is important, but when you’re juggling tons of other tasks – acquisition, hiring, and whatever other fires you need to put out daily – it can be thrown on the back-burner.

“I don’t have the luxury of focusing on UX right now,” you may say to yourself.

But this guide will prove that usability testing need not be time consuming, expensive, or obstructive to any other priorities you may have. In fact, you can run quite lean and get game changing insights pretty quickly.

Keep reading »

4 Ways to Use Visual Hierarchy to Improve UX and Boost Conversions

Technology and consumer preferences are quickly evolving (seemingly by the hour), but in this turbulent world of fast-paced change we often forget that some core tenets of sensory perception and human psychology remain the same.

One of those functions is how we view and process visual information, and in particular, visual hierarchy.

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13 Empirically-Backed No BS Form Design Best Practices

If you’re not following form design best practices, you might be leaving a significant amount of money on the table.

While forms aren’t the sexiest part of conversion optimization, they tend to be the closest to the money, the macro-conversions. Spending a little time optimizing forms can be some of the most important optimization work you can do.

Of course, best practices don’t work the same on all sites. It’s contextual. But generally, implementing form design tactics that work more often than not is a good way to get started.

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Should You Get Rid of Your Website's Lead Forms?

The lead capture form has become one of the most ubiquitous tools in a marketer’s toolbelt.

For a decade now, it has been the mechanism that makes inbound marketing and lead generation possible.

As a result, many marketers have become obsessed with optimizing forms.

It has always seemed like a given that if your conversion rate is slumping, you could fix it by making some adjustments to your forms (e.g. reducing the number of fields).

And while making incremental changes to your forms can boost conversion rates in the short-term, what happens when there’s a fundamental shift in the way people prefer to buy?

Keep reading »

How Not to Minimize Cancellations [Rant]

If you run a subscription business, cancellations are part of the package. You need to focus on retention to win, but cancellations / churn happen no matter what.

You should minimize cancellations by improving your service and/or getting the right kind of people in the door. Not by making it harder to cancel. Keep reading »