You’ve likely already heard that explainer videos can boost conversions anywhere between ten and ten bazillion percent. You’re probably even toying with the idea of doing one for your company.
The question is… Can you make it any good?
With over 100 years of movie & video history embedded in our collective subconscious, your customer’s expectations are really high. So high that 60% of visitors are far less likely to return to your website if your explainer video doesn’t stack up.
What Is An Explainer Video?
Quite simply, an explainer video is a short video that explains what you do, the customer you serve & the problem you solve.
Explainer videos are like value propositions on steroids.
A well done explainer video clearly expresses the problem, the product & showcases the company’s personality.
An explainer video is NOT specifically:
- A Viral video
- A Tutorial
- A Company Overview
- A Product Demonstration
- Or A Promo Video
Even though your explainer video may incorporate some of these elements, the focus should always on be on clarity first – packaging second.
Why Should We Use An Explainer Video?
Quite simply, because they work.
If you’re a B2B company, you’ll be happy to know a Forbes study titled “Video in the C-Suite” revealed that 59% of C-Suite executives would prefer to watch video over reading text if both are presented on a page.
The same study showed that 39% of executives called a vendor after seeing an online video. (Do you have call tracking in place?)
On the eCommerce side, a 2012 report by invodo showed that over half of eCommerce buyers report feeling more confident in a purchase decision after watching a product video, and high quality videos can increase cart sizes by an impressive 174%
According to this research by iStockPhoto, overall online video consumption has risen by 800% in the last 5 years, doesn’t appear to be slowing down any time soon.
It’s also been said that by 2015, 90% of all web video consumption will be by 18-34 year olds – a generation with tremendous online shopping power.
Simply put, explainer videos are becoming very difficult to ignore.
How Many People Should Be Watching & For How Long?
Because many CXL readers are already experimenting with explainer & product videos, let’s look at the benchmark data before we get into what goes into making a compelling online video.
We’ll use what we find here to help guide the video (re)creation process in the next section.
What’s The Average Page View/Video View Ratio?
A study by Wistia found the average play rate for “business videos” hosted on their platform was roughly 30%.
In another study, Wistia dug into the visitor data for their own homepage video & found that roughly 30% of their video views came from prospective customers.
While these may seem like sturdy benchmarks, don’t put too much stock in them.
This is an example of “averages lie.” The visitor/view metric is one you should only be competing against yourself on. I’ll explain why in just a bit.
The ratio of viewers/visitors watching the video are dependent on a number of factors – namely:
Because Wistia hasn’t segmented their “business videos” into industry categories (like Mailchimp does for email ) or provides us with any information on which videos use optimized thumbnails, that 30% benchmark is sadly, pretty useless.
According to production company DemoDuck, 3 out of 4 visitors clicked to watch ZenCash’s explainer video. Great right?
While 74% video view/page view is impressive, what if the majority of people shopping for invoicing software watch videos – when given the option – instead of scanning a bunch of text?
What if it turned out that other invoice software companies saw similar results? Or what if none of the other key players in their industry use explainer videos, so comparison shoppers watch simply due to the novelty of it all?
Without knowing the benchmarks specifically for your industry, it’s impossible to know whether this is good or not. It’s also unlikely their competitors will be sharing that information any time soon.
Now, hypothetically, let’s say our interview series were hosted with Wistia and their system identified it as a “business” video. Even though it’s not an explainer video, I’m assuming our interviews would be lumped in with ZenCash’s explainer when calculating the visit/view average.
Our most viewed video in the last 30 days – my interview with Noah Kagan, had an average of 36% page visitors/video view rate.
Our least viewed video had a 23% visitor/view ratio (133 visits/31 views) .
The reason relying on visitor/view benchmarks is unreliable is because if I added the traffic from ZenCash & my two videos and divide it by the total amount of views, I’d end up with a 56% visitor/view rate.
As I add more videos to that mix (related & unrelated, optimized & unoptimized) that percentage would go down and skew the data beyond all recognition.
This also doesn’t take into account other factors like mobile & tablet visitors are 3x more likely to view a video, or that consumption behaviors for mobile are dramatically different than desktop viewers.
Sadly, without better segmentation, using benchmark data for visitor/view ratio is pretty unreliable.
View to Completion Rate?
What is more reliable however is the human attention span.
Going back to the Forbes study of C-Suite Executives, over half (57%) reported they prefer to view videos that were between 3-5 minutes in length.
Another study measuring the total amount of time students interacting with educational video found that students were most engaged with videos ranging between 3-6 minutes.
What’s interesting is that students who were in the certificate program had a tendency to watch longer, suggesting that higher education levels may also result in slightly longer engagement periods.
In another study by Wistia, they analyzed engagement across millions of video views, and found that engagement starts to dramatically drop off somewhere after the 5-10 minute mark.
They also found that the longer the video is, the more dramatic drop in the amount of people watching from the outset.
What’s cooler & probably more important to see however is the raw data.
In the graph below each frame of animation shows the total amount of videos being analyzed simultaneously & the orange line represents the average view duration for each length of video.
I like this one because it is more honest.
Before the 10 minute mark, you see that even though the average still pushes it’s way downward as the video goes on, there are still plenty of engaged viewers watching all the way to the end.
My guess is, those “above average” videos speak directly to their viewers and are exceptionally well crafted.
Takeaway: Even though the data shows attention spans peaking right around 6 minutes, the context is critical.
Because the explainer video is an introduction to the company & the problem, it should be as compact as possible- preferably between 1-2 minutes, to maximize your watch through potential.
It’s worth experimenting with longer videos to give more detailed information as your customers move further down the marketing funnel & are closer to making a purchase decision.
Ok, So How Do We Make Professional Grade Videos?
Making a high quality video isn’t as simple as picking up a camera and shooting.
As such, what we’ll talk about in this section is the pre-production production process, which is often overlooked, yet critical to the video making process.
Step 1 – Select A Style That Best Communicates Your Brand & Offer
To make a professional grade video, you first have to know what style of video will best communicate your message.
If you find yourself saying “Let’s do a whiteboard video because they look cool!” you’re doing it wrong.
The style of the video sets the tone for the company’s personality, and helps to position the product in the most powerful way possible.
For example, AirBnB’s explainer video has the actress telling you about the service while being shown in a variety of comfortable & well decorated locations – giving you the “imagine yourself here” vibe
It also uses high resolution imagary and sneaks the price tag in the shot – giving the video a similar experience to browsing their website. Overall, the video is crafted to maintain flow, and prime the viewer to be comfortable & interested in using their service.
Step 2 – Nail The Script
After you’ve settled on your video’s style, you need to focus extensively on your script.
According to Neil, a good explainer video script should contain the following elements:
- An introduction to your company & an overview of the problem you solve
- Why the problem is valid for the industry
- Specific example of the problem
- Show off your features and how they solve the problem
- Give the call to action
- Answer any objections & state your guarantees
- Use client proof to seal the deal
Generally speaking, 1 minute of video = 150 written words so everything has to be as conscience & to the point as possible.
Unless you have someone in-house who has written amazing explainer video scripts before, I’d recommend working with a professional who specializes in the format.
Also, always do qualitative research & conduct customer development interviews to help your script address as many pain points as possible. Tools like Qualaroo & SurveyMonkey can be extremely helpful in this situation.
For more on writing explainer video scripts, check out:
Step 3 – Create Storyboards
A major problem with creating explainer videos is that nobody else can see the movie that’s playing in your head.
While that seems fairly obvious, the biggest source of stress and frustration with making videos is when two (or more) parties see a different movie in their head & fail to show each other what they’re imagining.
Avoid the headaches and use storyboards. When everyone knows what the video will look ahead of time, everyone stays on the same page & there is little room for confusion.
John Lasseter, the director of Toy Story 1 & 2 and co-founder of Pixar swears by storyboarding:
“In animation, it is so expensive to produce the footage, that unlike live action we cannot have coverage. We can’t do multiple takes of a scene….
…we edit the movie before we start production. And we use storyboard drawings to do that. We quickly get away from the written page and the script, and we really develop the movie in storyboards. A comic book version of the story. And we do it the way Walt Disney did it. We have 4×8 sheets of bulletin board material, and we pin up drawings and we pitch them to each other. To see how things flow.”
Step 4 – Get Your Timing Right With An Animatic
An animatic is a rough version of the video that combines your storyboards with rough idea of the music, sound & voiceover you’ll use.
While an animatic seems like an extra step, it’s one that will give you a true sense of what everything will look and feel like once it’s in motion.
“…when something seems to be working great then we’ll go on to the editing system and we will make a version of the movie using the still storyboard drawings.
And we’ll put our own voices in it as scratch voices, we’ll get temporary music from some soundtrack album that has the right emotion we want, and put sound effects in there. And we can literally sit back in a screening room, press a button — no excuses, no caveats — and we just watch the movie with still drawings.
I will never let something go into production unless it is working fantastic in that version with the still drawings. Because no matter all the great animation you can do will never save a bad story.
We will work and rework and rework and rework these reels — sometimes thirty times before we let it go into production. We’re really adamant.
We’ll even slow the production down or stop production to get the story right because we believe that it’s the story that entertains audiences. It’s not the technology. It’s not the way something looks. It’s the story.”
Even though many explainer video companies don’t offer an animatic in their workflow, I still recommend doing one as it’s something you can show your most loyal customers & test for feedback.
It’s also important to note, animatics are simple to create and can be made in Windows Movie Maker or iMovie.
Getting Everything Else Right
From lighting, audio recording, cameras & music selection, there are too many extra things that go into making high quality videos to cover here.
If you’re shooting live action, I recommend checking out Wistia’s video production tutorials to get you started.
If you’re doing animation: hire a professional.
What About “User-Generated” Videos?
As a nice bonus, if you’re using user generated testimonials, a Comscore study has found that, “professionally-produced video content and user-generated product videos are highly synergistic, driving higher levels of sales effectiveness when used in tandem.”
By combining both user generated & professional produced video resulted generated +35.3 points with comScore’s “Share of Choice.” metric for featured products & +28.0 points for the brand’s total line.
“Share of Choice quantifies the ability of an ad to influence brand preference and has been shown to be predictive of advertising-induced sales. The metric captures actual consumer preference for a brand among a competitive set” – Greg Jarboe
comScore also found that combining video types resulted in customers feeling more emotionally connected to the video content along with other key areas you or I might find important to increasing conversions.
Who Are The Good Explainer Video Companies?
I’d also recommend you check out Startup-Videos.com if you want to find a specific style of startup video.